Terms And Condition
Welcome to Mimi Pet Land. By booking and utilizing our pet care services (including but not limited to dog walking, pet sitting, and pet taxi), you (the "Client") agree to the following Terms and Conditions. These terms are designed to protect the safety of your pet, our staff, and the integrity of our services.
1. Veterinary Care & Emergency Authorization
Medical Emergencies: In the event of a pet illness or injury, Mimi Pet Land will attempt to contact the Client immediately. However, if the Client is unreachable, Mimi Pet Land is authorized to seek immediate veterinary care.
Expenses: The Client agrees to indemnify Mimi Pet Land for any and all veterinary costs, medications, or surgical expenses incurred during the provision of services.
2. Client Liability & Pet Behavior
Disclosure: The Client must fully disclose any history of aggression, behavioral issues, medical conditions, or anxieties before booking.
Liability for Damage/Injury: The Client is legally and financially responsible for any harm, injury, or property damage caused by their pet to Mimi Pet Land staff, third parties, or other animals.
Vaccinations: All pets must be up-to-date with standard vaccinations, flea, and worming treatments.
3. Right to Refuse or Return Aggressive Pets
Right to Terminate Service: Mimi Pet Land reserves the absolute right to refuse service, cancel a booking, or immediately return a pet to the Client (or their designated emergency contact) if the pet exhibits aggressive, dangerous, or unmanageable behavior that poses a risk to our staff, other animals, or the public.
Fees Maintained: The Client will remain liable for the full cost of the scheduled service if an administration or walking session has to be cut short due to aggressive behavior.
4. Medication Policy (Anxiety Medications Excluded)
Standard Medication: Mimi Pet Land staff may administer routine, pre-approved medications (such as supplements or standard topical treatments) as explicitly instructed by the Client in writing.
Anxiety Medications Prohibition: Under no circumstances will Mimi Pet Land staff administer prescription anxiety medications, sedatives, or chemical restraints to any animal. If a pet requires heavy medical management for severe anxiety or panic during our service time, the booking may be refused or canceled for safety reasons.
5. Lost, Forgotten, or Damaged Property
No Liability for Belongings: Mimi Pet Land is not responsible for any personal items, toys, blankets, beds, collars, leashes, or apparel that are forgotten, lost, chewed, or damaged during the provision of our services. The Client brings or leaves these items at their own risk.
6. Photo & Media Release
Right to Use Media: The Client grants Mimi Pet Land the right and permission to take photographs, videos, or digital media of their pet(s) during services.
Marketing & Social Media: These images and videos may be used by Mimi Pet Land for marketing, promotional purposes, website content, and social media platforms without any compensation or further approval required from the Client.
7. Zero Tolerance for Verbal Abuse
Safe Work Environment: Mimi Pet Land is committed to providing a safe, respectful, and positive environment for our team.
Policy Enforcements: We maintain a zero-tolerance policy towards any form of verbal abuse, harassment, intimidation, or disrespectful behavior from Clients toward our staff. Any such behavior will result in the immediate termination of current services, cancellation of all future bookings without a refund, and, if necessary, reporting to local authorities.
8. Legal Framework & Compliance
Domestic Animals Act 1994 (Victoria): Mimi Pet Land operates in strict compliance with the Domestic Animals Act 1994 and local council regulations regarding animal welfare, leash laws, and pet registration. The Client ensures that their pet is registered with their local council as required by law.
Australian Consumer Law (ACL): These terms do not exclude, restrict, or modify any non-excludable consumer guarantees provided under the Competition and Consumer Act 2010 (Cth).
Business Protection & Liability Limits: To the maximum extent permitted by law, Mimi Pet Land’s liability for any incident, delay, or failure in service is limited to a refund of the service fee paid by the Client. Mimi Pet Land is not liable for any circumstantial losses or injuries that occur when a pet is acting unpredictably despite reasonable care being taken.
9. Uncollected Pets, Non-Payment, and Abandonment Policy
Mimi Pet Land takes the welfare of animals seriously and expects prompt payment and pickup.
Failure to Collect / Non-Payment: If a pet is not collected at the agreed-upon date and time, and/or the Client fails to pay the outstanding service fees, Mimi Pet Land will make reasonable attempts to contact the Client and emergency contacts via phone, email, and text.
Deemed Abandonment: If the Client does not respond, fails to make full payment, or does not collect the pet within 7 days of the scheduled collection date, the pet will legally be deemed abandoned under local animal welfare guidelines.
Surrender to Authorities: Upon deemed abandonment, Mimi Pet Land reserves the right to transfer custody of the animal to a local council pound, the RSPCA, or another registered animal shelter. The Client remains fully liable for all outstanding Mimi Pet Land fees, as well as any surrender or boarding fees charged by the receiving facility.
10. Cancellations & Payments
Payment Terms: All services must be paid in full according to the invoice terms. Failure to pay may result in immediate suspension of services.
Cancellation Policy: Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.